1. Management Summary

2. Global Developments

• The Impact of COVID-19 on Payments Revenues, incl. Payments Revenues in 2019, Pre-COVID-19 Forecast, and Payments Revenues Forecast Under The Impact of COVID-19, in USD billion, 2020
• Online & Mobile Payment Platform Revenues, in USD billion, 2019e & 2024f
• Mobile & Online Remote Payment Value, in USD billion, by Selected Regions, 2024f
• Mobile & Online Remote Payment Value, in USD billion, by Digital and Physical Goods, 2024f
• Payment Methods Preferred in E-Commerce, in % of Online Shoppers, by Selected Regions, January 2019
• Share of Online Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, January 2019
• Share of Mobile Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, August 2019
• Online Payment Fraud Losses, in USD million, by Segment, 2023f
• Online Payment Fraud Prevention Software Spending, in USD billion, 2020f & 2024f
• Number of Digital Wallet Users, in billions, 2019e & 2024f
• Breakdown of Digital Wallets by Provider’s Main Industry, in %, 2019
• Proximity Mobile Payment Users, in billions, and Penetration, in % of Smartphone Users, 2018 – 2023f
• Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
• Value of Mobile Payment Transactions Authenticated via Biometrics, in USD billion, 2019e & 2024f

3. Regional

3.1. North America

• Online & Mobile Payment Trends and News About Players, March 2020

3.2. USA

• The Impact of COVID-19 on Digital Payments, April 2020
• Share of Consumers Shopping Online More Frequently as A Result of The Coronavirus Outbreak, in %, March 2020
• Precautions Taken by Consumers Due To COVID-19 When Shopping In-Store, in % of Consumers, March 2020
• Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
• Contactless Card Payment Transaction Value, in USD billion, 2020f & 2024f
• Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020
• Breakdown of Payment Methods Used, by Retailer Type, in % of Consumers, August 2019
• Top 3 Payment Methods Used via Computer, by Average Purchase Value, in USD, and Frequency of Purchase, by Times Purchased in The Previous 30 Days, 2019
• Top 3 Payment Methods Used via Mobile, by Average Purchase Value, in USD, and Frequency of Purchase, by Times Purchased in The Previous 30 Days, 2019
• Payment Methods That Small Businesses Plan to Start Accepting In The Next 12 Months, in % of Small Businesses That Not Do Not Currently Accept That Payment Method, 2019
• Awareness, Usage and Usage Intent of Interest-Free Online Payment Programs, in % of Adults, Q1 2019 – Q4 2019
• Top Reasons for Shopping Cart Abandonment During Checkout, in % of Adults, September 2019
• Share of Merchants Storing Customer Payment and Profile Data and Planning to Start Doing So in The Next 12 Months, in %, September 2019
• Average Share of Online Sales Attributed to Fraudulent Transactions According to Merchants, in %, 2018 & 2019
• Innovative Payment Security Measures Perceived by Merchants as Effective in Combating Online Fraud, in % of Merchants, September 2019
• Annual Payment Transaction Value per Digital Wallet, in USD, 2019e & 2024f
• Mobile Wallet User Penetration, in % of Smartphone Users, May 2019
• Share of Digital Wallet Users Who Change The Card They Use In Their Digital Wallets to a Non-Default Card Every Couple of Weeks or More Often, in %, by Usage Channel, August 2019
• Top 3 Digital Wallets, by Payment Channel, in % of Digital Wallet Users, August 2019
• Mobile Payment Usage, in % of Smartphone Users, 2018 & 2019
• Types of Payments Made via Mobile Payment Apps, in % of Mobile Payment App Users, January 2020
• Reasons for Not Using Mobile Payment Apps, in % of Internet Users Who Do Not Use Mobile Payment Apps, January 2020
• Breakdown of Payment Methods Used With Digital Wallets, by Credit Card, Debit Card and Bank Account, in % of Users, August 2019
• Breakdown of Payment Methods Used With Apple Pay, in % of Apple Pay Users, by Generation, August 2019
• Number of Proximity Mobile Payment Users of Apple Pay, Google Pay and Samsung Pay, in millions, 2019e
• Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
• Proximity Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2018- 2023f
• P2P Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2018-2023f
• Top 3 Digital Wallets Used for P2P Payments, in % of Users, August 2019

3.3. Canada

• Breakdown of E-Commerce Sales by Payment Method, in %, 2018
• Most Trusted Payment Methods, in % of Internet Users, April 2019
• Breakdown of Main Reasons For Credit Card Use, in % of Credit Card Holders, May 2019
• Impact of An Easy Checkout and Payment Process On Purchase Behavior, in % of Internet Users, April 2019
• Selected Reasons for Shopping Cart Abandonment, in % of Online Shoppers, January 2019
• Share of SMBs Who Reported Having Lost Sales Due to Lack of Preferred Payment Methods, in % of SMBs, September 2019
• Payment Methods Preferred By Small Businesses, in % SMB Payment Decision Makers, By Total Preferred and Primarily Preferred to Accept, September 2019
• Share of Internet Users Comfortable With Mobile Or Digital Wallet Payments, in %, 2016 & 2019
• Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
• Mobile Payment Apps Used, in % of Smartphone Users, 2019
• Purposes of Using P2P Payment Services, in % of Users, August 2019
• Average Number of E-Transfers via Interac per Month, in millions, 2019 & March 2020