Global Online Payment Methods 2020 and COVID-19’s Impact code:1483

Global Online Payment Methods 2020 and COVID-19’s Impact
OVERVIEW
TABLE OF CONTENTS
COMPANIES MENTIONED
Countries Covered: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Czech Republic, Egypt, France, Germany, India, Indonesia, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Thailand, Turkey, UAE, UK, USA
Pages: 197
Publication Date: 17/06/2020
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Questions Covered in the report:
  • How is the Coronavirus outbreak affecting the global online & mobile payments industry?
  • What is the main impact of COVID-19 on digital payment adoption?
  • How are payments revenues expected to be affected by the outbreak?
  • What are the top payment methods used by online shoppers in 30+ countries worldwide?
  • How are mobile payments evolving across various global regions?

Key Findings:

COVID-19 Accelerates Digital Payment Adoption Worldwide

Mobile and contactless payments rise during the coronavirus outbreak

Close to one-half of global consumers increased their usage of digital payment methods during the outbreak, according to a recent survey cited in the yStats.com report. The shift from cash to digital is especially pronounced in emerging markets. For example, in India, more than 50% of consumers paid more by digital wallet during the COVID-19 outbreak, and nearly as many increased their usage of online banking. Also, consumers in advanced economies are changing their payment habits. Three-quarters of shoppers in Germany tried to avoid paying by cash amid the outbreak and wanted to have more contactless payment options. Overall, contactless cards and mobile wallets received a boost following the pandemic outbreak, with more than three in four global consumers believing that contactless was a cleaner way to make payments.

Cards and digital wallets continued to lead in E-Commerce amid COVID-19

As another consequence of the outbreak, consumers confined to their homes have been making more purchases online. E-Commerce payment method rankings in the top markets covered in the yStats.com report remained largely unchanged, with cards and digital wallets leading across a large number of countries. At the same time, as new online buyers emerged or experienced digital shoppers were buying on new websites, they also tried new payment methods, as revealed by an April 2020 survey.

Payment companies to benefit from the shift to digital as a result of the pandemic

Finally, the yStats.com report points to e-payment service providers as winners of accelerated digitalization amid the COVID-19 outbreak. Total payment revenues are projected to shrink in 2020 due to the global economic recession and decline in travel and in-store transactions. However, in the long term, the changes in consumer payment behavior taking place during the outbreak are likely to benefit companies such as PayPal, Adyen, and Stripe. Already in 2020 PayPal noticed a surge in online shopping transactions and added 7 million new active users in April 2020 alone.

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1. Management Summary

2. Global Developments

  • COVID-19 Impact on Online & Mobile Payment, May 2020
  • COVID-19 Impact on Payment Providers, June 2020
  • The Impact of COVID-19 on Payments Revenues, incl. Payments Revenues in 2019, Pre-COVID-19 Forecast, and Payments Revenues Forecast Under The Impact of COVID-19, in USD billion, 2020
  • Post-COVID-19 Forecast for Digital Commerce & Payments Spending, in USD trillion, 2020f & 2021f Compared to 2019
  • Share of Consumers Who Plan to Increase Their Usage of Digital Payments Due To COVID-19, in %, by During COVID-19 and In The Next 6-9 Months, April 2020
  • Digital Transactions Share of Total Payment Transaction Value, 2025f, by Estimate Before COVID-19 and After
  • Payment Methods Most Used When Shopping Online During The Pandemic, in % of Online Shoppers, by Selected Countries, April 2020
  • Payment Methods Used For the First Time When Shopping Online During The Pandemic, in % of Online Shoppers, by Selected Countries, April 2020
  • Criteria for Choosing a Payment Method in Online Shopping Which Became More Important Since The Pandemic Outbreak, in % of Online Shoppers, by Selected Countries, April 2020
  • Share of Online Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, January 2019
  • Share of Respondents Who View Contactless as a Cleaner Way to Pay, in %, April 2020
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
  • Overview of Mobile Money Statistics, incl. Number of Live Services, Registered Accounts, in millions, Active Accounts, in millions, Transaction Volume in millions, and Transaction Value, in USD billion, and Year-on-Year Growth, in %, by Region, 2019

3. Asia-Pacific

3.1. Regional

  • COVID-19 Impact on Online & Mobile Payments, June 2020
  • Venture Financing Deals in The Payments Industry, Compared to Other Regions Worldwide, and Breakdown of Deals by Country, in %, Q1 2020
  • Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019

3.2. Advanced Markets

3.2.1. Japan

  • Online Payment Services Market Revenues, in JPY billion, and Year-on-Year Change, in %, FY 2016 – FY 2023f
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, November 2019
  • Actions Taken When The Preferred Payment Method is Not Offered, in % of Online Shoppers, November 2019
  • Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
  • QR Code Mobile Payment Services, by All Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
  • Number of PayPay Users, in millions, August 2019, October 2019, December 2019, February 2020 & April 2020

3.2.2. South Korea

  • Breakdown of Payment Methods Used in E-Commerce, in % of Adults, 2019
  • Mobile Payment User Penetration, in % of Adults, by Age Group, 2019
  • Top Mobile Payment Services by Number of Users, in millions, December 2019

3.2.3. Australia

  • Digital Wallet Transactions, by Number, in millions, and Value, in AUD million, February 2020 & March 2020
  • Breakdown of Card Payments, by Remote and In-Person, in %, June 2019
  • Digital Payment User Penetration, by Type, in % of Individuals, December 2018 & December 2019
  • Awareness and Usage of Buy Now Pay Later Payment Methods, in %, December 2018 & December 2019
  • Usage of Selected Buy Now Pay Later Services, in % of Individuals, December 2018 & December 2019
  • Usage of Selected Online Payment Services, in % of Individuals, December 2018 & December 2019
  • Usage of Selected Mobile Payment Services, in % of Individuals, December 2018 & December 2019

3.2.4. Singapore

  • E-Commerce Payments Value, in SGD billion, 2019 & 2020f
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019
  • QR Code Mobile Payment Usage, in % of Individuals, by Age Group, 2019

3.3. Emerging Markets

3.3.1. China

  • Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %, Compared to Global Average, April 2020
  • E-Commerce Payments Value, in CNY trillion, 2019 & 2023f, by Pre-COVID-19 Forecast (December 2019) and Post-COVID-19 Forecast (April 2020)
  • Breakdown of Payment Methods in E-Commerce by Payment Value, in %, 2019e
  • Third-Party Mobile Payment Transaction Value, in CNY trillion, and Year-on-Year Change, Q1 2019 – Q1 2020
  • Breakdown of Third-Party Mobile Payment, by Type, in %, Q1 2019 – Q1 2020
  • Third-Party Mobile Payment Transaction Value, in CNY trillion, and Year-on-Year Change, 2018-2022f
  • Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 – 2018 & June 2019
  • Number of Online Payment Users, in millions, and Penetration, in % of Internet Users, 2014 – 2018 & June 2019
  • Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
  • Breakdown of Third-Party Mobile Payment GMV by Players, in %, Q2 2019
  • Selected Leading Mobile Wallet Apps Used, in % of Internet Users, July 2019

3.3.2. India

  • Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %, Compared to Global Average, April 2020
  • Change in Usage of Selected Payment Methods Amid the COVID-19 Outbreak, by Usage in the Past Month and in the Next 6 Months, in % of Consumers, April 2020
  • E-Commerce Payments Value, in USD billion, 2019e-2023f
  • Breakdown of E-Commerce Payment Value by Payment Methods, in %, 2019e
  • Mobile Wallet Payment Transaction Value, in INR trillion, 2018 & 2019e
  • Mobile Wallet Apps Used, in % of Internet Users, July 2019

3.3.3. Indonesia

  • E-Commerce Payments Value, in IDR trillion, 2018-2023f
  • Breakdown of Payment Methods in E-Commerce by Payment Value, in %, 2018 & 2019
  • Payment Methods Preferred in E-Commerce, in % of Online Shoppers, H1 2019
  • Top 3 Digital Wallet Apps Used, in % of Digital Wallet App Users, by Age Group, April 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019e

3.3.4. Thailand

  • Breakdown of Expected Change in Payment Methods Post-COVID-19 Pandemic, in %, April 2020
  • Number of Daily Payments via PromptPay, in millions, March 2019 & March 2020

3.3.5. Malaysia

  • Number of Digital Wallet Accounts, in millions, and Year-on-Year Change, October 2019 – March 2020
  • Breakdown of Mobile Wallet Adoption, in % of Respondents, 2019
  • Breakdown of Mobile Wallets Owned, in % of Mobile Wallet Owners, 2019

4. Europe

4.1. Regional

  • COVID-19 Impact on Online & Mobile Payment, June 2020
  • Payment Revenues Breakdown, by Segment, in %, 2019e, and Expected Impact of COVID-19, 2020f
  • Breakdown of Preferred Payment Methods, by In-Store and Online, in % of Consumers, September 2019
  • Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, by Selected Countries, Spring 2019
  • Share of Consumers Who Would Cancel Their Online Purchase and Buy Elsewhere if Faced with PSD2 Authentication Requirements, in %, by Germany, France, Spain, the UK and Total, October 2019
  • Recommended Measures to Mitigate Conversion Risks Due to SCA in E-Commerce, March 2019
  • Mobile Payment User Penetration, in % of Adults, 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e

4.2. Advanced Markets

4.2.1. UK

  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
  • Breakdown of Usage Rates of “Buy Now, Pay Later Options” at Checkout During The Previous Five Years, in % of Consumers, October 2019
  • Contactless Payment User Penetration for Payments Under GBP 30, in % of Consumers, by Contactless Cards and Mobile Payment, in %, 2017 & 2019
  • Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f
  • Share of Internet Users Who Would Be Willing to Make a Payment Using a Wearable Device Like a Ring or a Bracelet, in %, January 2019

4.2.2. Germany

  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Consumer Attitudes to Using Cash and Contactless Payments During COVID-19 Outbreak, in %, April 2020
  • Payment Methods Known and Used in E-Commerce, in % of Online Shoppers, October 2019
  • Top 10 Factors Considered When Choosing a Payment Method in E-Commerce, in % of Online Shoppers, October 2019
  • Mobile Payment User Penetration, in % of Individuals, 2017-2019
  • Breakdown of Mobile Payment Services Used, in % of Mobile Payment Users, March 2019

4.2.3. France

  • Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Spring 2019
  • Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
  • Innovative Payment Methods Used by Internet Users, in % of Internet Users, January 2020
  • Perception of Innovative Payment Methods, in % of Internet Users, January 2020

4.2.4. Spain

  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018 & 2019
  • Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2019
  • Mobile Payment User Penetration, in % of Consumers, April 2019

4.2.5. Italy

  • E-Commerce Payment Methods Most Used And Used For The First Time During the COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %, Compared to Global Average, April 2020
  • Digital Payments, in EUR billion, 2018 & 2021f

4.3. Emerging Markets

4.3.1. Russia

  • Changes in Payment Behavior Due to COVID-19, By Consumers Who Used Cash and Cashless Payments Before COVID-19 and Who Used Cash Payments Only, in %, April 2020
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016 & 2019
  • Online Payment Methods Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
  • Online Payment Services Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
  • Non-Bank Digital Wallet Services Used, by Age Group and Total, in % of Internet Users, July 2019

4.3.2. Poland

  • Payment Methods Encouraging Online Shopping, in % of Online Shoppers, April 2019
  • Breakdown of Fast Transfer Services Used in E-Commerce, in % of Online Shoppers Paying by Fast Transfer Services, April 2019
  • Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019

4.3.3. Turkey

  • Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, May 2019
  • Number of Domestic E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million, Q1 2018 – Q1 2020
  • Number of Cross-Border E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million, Q1 2018 – Q1 2020

4.3.4. Czech Republic

  • Payment Methods Used in E-Commerce, in % of Internet Users, August 2019 & May 2020
  • Contactless Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019

5. North America

5.1. Regional

  • Online & Mobile Payment Trends and News About Players, March 2020

5.2. USA

  • COVID-19 Impact on Online & Mobile Payment, April 2020
  • Precautions Taken by Consumers Due To COVID-19 When Shopping In-Store, in % of Consumers, March 2020
  • Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
  • Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020
  • Contactless Card Payment Transaction Value, in USD billion, 2020f & 2024f
  • COVID-19-Related Fraud Losses, in USD million, and Number of Reported Cases, by Top 5 Complaint Categories and Total, January 1 – June 8, 2020
  • Payment Methods In The COVID-19-Related Fraud, incl. Losses, in USD million, and Number of Reported Cases, January 1 – June 8, 2020
  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Top 3 Payment Methods Used via Computer, by Average Purchase Value, in USD, and Frequency of Purchase, by Times Purchased in The Previous 30 Days, 2019
  • Awareness, Usage and Usage Intent of Interest-Free Online Payment Programs, in % of Adults, Q1 2019 – Q4 2019
  • Mobile Wallet User Penetration, in % of Smartphone Users, May 2019
  • Types of Payments Made via Mobile Payment Apps, in % of Mobile Payment App Users, January 2020
  • Top 3 Digital Wallets, by Payment Channel, in % of Digital Wallet Users, August 2019
  • Breakdown of Payment Methods Used With Digital Wallets, by Credit Card, Debit Card and Bank Account, in % of Users, August 2019
  • Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
  • Number of Proximity Mobile Payment Users of Apple Pay, Google Pay and Samsung Pay, in millions, 2019e

5.3. Canada

  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Most Trusted Payment Methods, in % of Internet Users, April 2019
  • Share of Internet Users Comfortable With Mobile Or Digital Wallet Payments, in %, 2016 & 2019
  • Mobile Payment Apps Used, in % of Smartphone Users, 2019
  • Average Number of E-Transfers via Interac per Month, in millions, 2019 & March 2020

6. Latin America

6.1. Regional

  • COVID-19 Impact on Online & Mobile Payment, June 2020
  • Breakdown of Consumer Expectations Regarding The Use of Online Payment Methods Post-COVID-19 Outbreak, in %, April 2020
  • Payment Methods Used in E-Commerce, By Selected Countries, in % of Online Shoppers, July 2019
  • Mobile Payment User Penetration, in % of Internet Users With a Bank Account, 2018 & 2019
  • Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, by Argentina, Brazil and Mexico, July 2019

6.2. Brazil

  • Year-on-Year Change in Value of Card-Present and Card-Not-Present Payments, March 2020
  • Value of Contactless Payments, in BRL million, March 2019 & March 2020
  • Breakdown of E-Commerce Orders by Payment Methods, in %, H1 2019
  • Average Attempted Fraud Share, in % of E-Commerce Sales, 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Owners, August 2019

6.3. Mexico

  • Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019
  • Number of Authorized Payment Transactions on E-Commerce Websites, in millions, Value, in MXN billion, and Authorization Rate, in % of Transactions and in % of Transaction Value, by Credit Cards and Debit Cards, Q1 2018 – Q3 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019e

6.4. Argentina

  • Breakdown of Payment Methods Preferred in E-Commerce, in %, 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019e

6.5. Colombia

  • Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019

6.6. Chile

  • Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019
  • Year-on-Year Change in Card Payment Transactions, by Online and in-Store, in %, Week 1 – Week 4 of March 2020
  • Online Share of Card Payments, in %, Week 1 – Week 4 of March 2019 & 2020

7. Middle East & Africa

7.1. Regional

  • COVID-19 Impact on Online & Mobile Payment, June 2020
  • The Impact of COVID-19 on Electronic Payments Revenues, incl. Revenues in 2019, Pre-COVID-19 Forecast, and Revenues Forecast Under The Impact of COVID-19, in USD billion, 2020
  • Attitudes to Contactless Payments During COVID-19 Outbreak, in % of Consumers, April 2020

7.2. UAE

  • E-Commerce Payments Value, in AED billion, 2017-2022f
  • Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
  • Digital Wallet Awareness, Ownership & Usage, in % of Online Payment Users, February 2019
  • Attitudes to Contactless Payments During COVID-19 Outbreak, in %, April 2020

7.3. Saudi Arabia

  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019

7.4. Israel

  • Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
  • Share of Respondents Who Are Using Less Cash Since Adopting Mobile Payment Apps, in %, 2019

7.5. South Africa

  • Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, March 2020

7.6. Egypt

  • Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019

7.7. Kenya

  • Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
  • Mobile Payment Statistics, incl. Number of Transactions, in Millions, Value of Transactions, in KES Billion, Number of Accounts, in Millions, and Number of Agents, in Thousands, 2014 – 2019 & Q1 2020
Read More
  • Alphabet Inc.
  • Amazon.com Inc
  • Ant financial services
  • Apple Pay Inc
  • Facebook Inc
  • Go-Jek
  • Grab Holdings Inc
  • Kakao Corp.
  • LINE Corp
  • MasterCard Inc.
  • Mercadolibre Inc.
  • Naver Corp.
  • PS Yandex Money LLC
  • PayPal Holdings Inc
  • PayPay Corp.
  • Paytm E-Commerce Pvt Ltd
  • Rakuten Inc
  • Samsung Electronics Co Ltd
  • Tencent Holdings Ltd
  • Visa Inc.
Read More

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