Global Mobile Payment Methods 2020 and COVID-19’s Impact code:1482

Global Mobile Payment Methods 2020 and COVID-19’s Impact
OVERVIEW
TABLE OF CONTENTS
COMPANIES MENTIONED
Countries Covered: Argentina, Australia, Belgium, Brazil, Canada, China, Czech Republic, Egypt, France, Germany, India, Indonesia, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Poland, Russia, Singapore, South Korea, Spain, Sweden, Taiwan, UAE, UK, USA
Pages: 167
Publication Date: 05/06/2020
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Questions Covered in the report:
  • How large is the number of proximity mobile payment users in 2020?
  • How does the pandemic outbreak affect the growth of mobile payments worldwide?
  • What payment methods are preferred by consumers in different countries when shopping via mobile?
  • Which countries are leading in terms of mobile payment adoption?
  • What are the top digital wallets used by consumers worldwide?

Key Findings:

Contactless mobile payments boosted during the pandemic outbreak

To Avoid Cash During COVID-19, Consumers Turn to Contactless Payments

Proximity mobile payments had been on the rise before the pandemic, with over 1 billion smartphone users worldwide expected to pay via their mobile devices in-store during 2020, according to pre-COVID-19 forecasts. Following the outbreak, the adoption of contactless payment means accelerated as consumers try to avoid using cash. More than three-quarters of global respondents polled in April 2020 believed contactless to be a cleaner way to pay, according to a survey cited in the yStats.com report. Bank cards with a contactless payment functionality and digital wallets are expected to benefit from this trend.

Digital Wallet Adoption Rises Worldwide

Mobile wallets are among the fastest growing payment methods globally. According to a pre-coronavirus forecast cited in the yStats.com report, the number of digital wallet users was projected to nearly double between 2019 and 2024. China is the world’s leader in mobile payment adoption. More than nine in ten Internet users in this country have Alipay or WeChat Pay installed on their devices, and a high double-digit percentage use both of these mobile wallets.

Diverse Payment Methods Is An Important Criterion For Mobile Shoppers

When using mobile phones to buy remotely, consumers also value a wide choice of payment means. One in five mobile shoppers surveyed in 2019 would cancel their purchase upon not finding their preferred payment method at the checkout, according to the findings revealed in the yStats.com report. Mobile buyers are also diverse when it comes to preferred payment means. For example, consumers in Brazil use credit cards and Boleto Bancario payment slips to settle their M-Commerce purchases. In contrast, mobile shoppers in Poland prefer fast transfer services like PayU and Prezelewy24 and cash on delivery slightly above credit cards.

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1. Management Summary

2. Global Developments

  • COVID-19 Impact on Online & Mobile Payment, May 2020
  • Share of Respondents Who View Contactless as a Cleaner Way to Pay, in %, April 2020
  • Online & Mobile Payment Platform Revenues, in USD billion, 2019e & 2024f
  • Online & Mobile Remote Payment Value, in USD billion, by Selected Regions, 2024f
  • Online & Mobile Remote Payment Value, in USD billion, by Digital and Physical Goods, 2024f
  • Share of Mobile Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, August 2019
  • Number of Digital Wallet Users, in billions, 2019e & 2024f
  • Breakdown of Digital Wallets by Provider’s Main Industry, in %, 2019
  • Overview of Mobile Money Statistics, incl. Number of Live Services, Registered Accounts, in millions, Active Accounts, in millions, Transaction Volume in millions, and Transaction Value, in USD billion, and Year-on-Year Growth, in %, by Region, 2019
  • Proximity Mobile Payment Users, in billions, and Penetration, in % of Smartphone Users, 2018 – 2023f
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
  • Value of Mobile Payment Transactions Authenticated via Biometrics, in USD billion, 2019e & 2024f

3. Asia-Pacific

3.1. Regional

  • Online & Mobile Payment Trends and News About Players, March 2020
  • Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019

3.2. Advanced Markets

3.2.1. Japan

  • General Payment Methods Used, in % of Internet Users, January 2020
  • Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
  • QR Code Mobile Payment Services, by All Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
  • Contactless Mobile Payment Services, by All Used and Most Used, in % of Contactless Mobile Payment Service Users, January 2020

3.2.2. South Korea

  • Mobile Payment User Penetration, in % of Adults, by Age Group, 2019
  • Breakdown of Reasons for Using Mobile Payments, in % of Mobile Payment Users, 2019
  • Breakdown of Frequency of Using Mobile Payments, in % of Mobile Payment Users, 2019
  • Breakdown of Reasons for Not Using Mobile Payments, in % of Adults Not Using Mobile Payments, 2019
  • Top Mobile Payment Services by Number of Users, in millions, December 2019

3.2.3. Australia

  • Digital Payment User Penetration, by Type, in % of Individuals, December 2018 & December 2019
  • Usage of Selected Mobile Payment Services, in % of Individuals, December 2018 & December 2019

3.2.4. Singapore

  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019
  • QR Code Mobile Payment Usage, in % of Individuals, by Age Group, 2019

3.3. Emerging Markets

3.3.1. China

  • Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
  • Third-Party Payment Transaction Value, in CNY trillion, by Online & Mobile, Q2 2018 – Q2 2019
  • Third-Party Mobile Payment Transactions, in CNY trillion, Year-on-Year Change, in %, Q1 2018 – Q2 2019
  • Breakdown of Third-Party Mobile Payment, by Type, in %, Q1 2018 – Q2 2019
  • Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 – 2018 & June 2019
  • Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2019e – 2023f
  • Proximity Mobile Payment User Penetration, in % of Population, 2019e – 2023f
  • Breakdown of Third-Party Mobile Payment GMV by Players, in %, Q2 2019
  • Selected Leading Mobile Wallet Apps Used, in % of Internet Users, July 2019
  • Breakdown of Alipay and WeChat Pay Users, by Gender, Age and Income, in %, 2019
  • Number of Face Recognition Payment Users, in millions, and Top 5 Usage Scenarios, in % of Users, 2019

3.3.2. Taiwan

  • Mobile Payment User Penetration, by Age Group, in % of Smartphone Users, 2018 & 2019
  • Mobile Payment Services Used, in % of Users, 2019

3.3.3. India

  • Mobile Wallet Payment Transaction Value, in INR trillion, 2018 & 2019e
  • Mobile Wallet User Penetration, in % of Respondents, 2019e
  • Mobile Wallet Apps Used, in % of Internet Users, July 2019
  • Overview of Functions Available in Selected Leading Mobile Wallet Apps, July 2019

3.3.4. Indonesia

  • Payment Methods Preferred in E-Commerce, in % of Online Shoppers, H1 2019
  • Digital Wallet Transaction Value, in USD billion, and Breakdown by Sector, in %, 2018 & 2023f
  • Digital Wallet App Penetration, in % of Individuals, by Age Group, April 2019
  • Top 3 Digital Wallet Apps Used, in % of Digital Wallet App Users, by Age Group, April 2019

3.3.5. Malaysia

  • Breakdown of Mobile Wallet Adoption, in % of Respondents, 2019
  • Breakdown of Mobile Wallets Owned, in % of Mobile Wallet Owners, 2019

4. Europe

4.1. Regional

  • Online & Mobile Payment Trends and News About Players, February 2020
  • Breakdown of Preferred Payment Methods, by In-Store and Online, in % of Consumers, September 2019
  • Payment Methods That Retailers Prefer to Accept, in % of Retailers, September 2019
  • Mobile Payment User Penetration, in % of Adults, 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019

4.2. Advanced Markets

4.2.1. UK

  • Contactless Payment User Penetration for Payments Under GBP 30, in % of Consumers, by Contactless Cards and Mobile Payment, in %, 2017 & 2019
  • Payment Methods That Internet Users Would Consider Using In-Store, in % of Internet Users, June 2019
  • Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f

4.2.2. Germany

  • Payment Methods Known and Used in E-Commerce, in % of Online Shoppers, October 2019
  • Mobile Payment User Penetration, in % of Individuals, 2017-2019
  • Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f
  • Consumer Attitudes to Using Cash and Contactless Payments During COVID-19 Outbreak, in %, April 2020
  • Breakdown of Mobile Payment Services Used, in % of Mobile Payment Users, March 2019
  • Barriers to Mobile Payment Adoption, in % of Consumers Who Do Not Use Mobile Payments, March 2019

4.2.3. France

  • Breakdown of Knowledge of Innovative Payment Methods, in % of Internet Users, January 2020
  • Innovative Payment Methods Used by Internet Users, in % of Internet Users, January 2020
  • Breakdown of Expected Usage of Innovative Payment Methods If They Were Accepted Everywhere, in % of Internet Users, January 2020
  • Perception of Innovative Payment Methods, in % of Internet Users, January 2020
  • Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f

4.2.4. Spain

  • Mobile Payment User Penetration, in % of Consumers, April 2019
  • Top 3 Barriers to Mobile Payment Adoption According to Consumers, in % of Consumers, April 2019

4.2.5. Italy

  • Online and Mobile Retail Payment Value by Segment, in EUR billion, and Year-on-Year Change, in %, 2017

4.2.6. Sweden

  • Payment Methods in E-Commerce, by Used and Preferred, in % of Online Shoppers, Q2 2019
  • Top 3 Payment Methods in E-Commerce Perceived as the Safest, Easiest, and Fastest, in % of Online Shoppers, Q2 2019

4.2.7. Belgium

  • Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2019, and Change Compared to 2018 and 2011
  • Factors Preventing Online Shoppers From Making Purchases Via Mobile, incl. Payment-Related, in % of Online Shoppers, April 2019
  • Breakdown of Generally Preferred Payment Methods, in % of Internet Users, by All Users and Users Aged 34 or Below, April 2019

4.3. Emerging Markets

4.3.1. Russia

  • Online Payment Methods Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
  • Online Payment Services Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
  • Non-Bank Digital Wallet Services Used, by Age Group and Total, in % of Internet Users, July 2019

4.3.2. Poland

  • Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019
  • Payment Methods Encouraging Online Shopping, in % of Online Shoppers, April 2019
  • Digital Payment Methods Owned, in % of Internet Users, 2018 & 2019
  • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, 2018 & 2019
  • Problems Encountered by Online Shoppers When Making Purchases Via Mobile, incl. Payment-Related, in % of Mobile Shoppers, April 2019

4.3.3. Czech Republic

  • Contactless Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019

5. North America

5.1. Regional

  • Online & Mobile Payment Trends and News About Players, March 2020

5.2. USA

  • The Impact of COVID-19 on Digital Payments, April 2020
  • Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
  • Contactless Card Payment Transaction Value, in USD billion, 2020f & 2024f
  • Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020
  • Top 3 Payment Methods Used via Mobile, by Average Purchase Value, in USD, and Frequency of Purchase, by Times Purchased in The Previous 30 Days, 2019
  • Mobile Wallet User Penetration, in % of Smartphone Users, May 2019
  • Annual Payment Transaction Value per Digital Wallet, in USD, 2019e & 2024f
  • Share of Digital Wallet Users Who Change The Card They Use In Their Digital Wallets to a Non-Default Card Every Couple of Weeks or More Often, in %, by Usage Channel, August 2019
  • Top 3 Digital Wallets, by Payment Channel, in % of Digital Wallet Users, August 2019
  • Mobile Payment Usage, in % of Smartphone Users, 2018 & 2019
  • Types of Payments Made via Mobile Payment Apps, in % of Mobile Payment App Users, January 2020
  • Reasons for Not Using Mobile Payment Apps, in % of Internet Users Who Do Not Use Mobile Payment Apps, January 2020
  • Breakdown of Payment Methods Used With Digital Wallets, by Credit Card, Debit Card and Bank Account, in % of Users, August 2019
  • Breakdown of Payment Methods Used With Apple Pay, in % of Apple Pay Users, by Generation, August 2019
  • Number of Proximity Mobile Payment Users of Apple Pay, Google Pay and Samsung Pay, in millions, 2019e
  • Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
  • Proximity Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2018- 2023f
  • P2P Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2018-2023f
  • Top 3 Digital Wallets Used for P2P Payments, in % of Users, August 2019

5.3. Canada

  • Share of Internet Users Comfortable With Mobile Or Digital Wallet Payments, in %, 2016 & 2019
  • Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
  • Mobile Payment Apps Used, in % of Smartphone Users, 2019

6. Latin America

6.1. Regional

  • The Impact of COVID-19 on Online & Mobile Payments in Latin America, April 2020
  • Mobile Payment User Penetration, in % of Internet Users With a Bank Account, 2018 & 2019
  • Types of Mobile Payments Used In-Store, in % of Mobile Payment Users, by Selected Countries, July 2019
  • Proximity Mobile Payment Users, in billions, and Penetration, in % of Smartphone Users, 2018 – 2023f
  • Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, by Argentina, Brazil and Mexico, July 2019

6.2. Brazil

  • Breakdown of Payment Methods Used in M-Commerce, in % of Mobile Shoppers, August 2019
  • Most Important Features in M-Commerce Apps, incl. Payment-Related, in % of Mobile Shoppers, September 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Owners, August 2019
  • Proximity Mobile Payment User Penetration, in % of Smartphone Owners, by Age Group, August 2019
  • Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019

6.3. Mexico

  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019
  • Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019

6.4. Argentina

  • Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019
  • Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019

7. Middle East & Africa

7.1. Regional

  • COVID-19 Impact on Online & Mobile Payment, May 2020
  • Attitudes to Contactless Payments During COVID-19 Outbreak, in % of Consumers, April 2020
  • Overview of Mobile Money Statistics in Africa, incl. Number of Live Services, Registered Accounts, in millions, Active Accounts, in millions, Transaction Volume in millions, and Transaction Value, in USD billion, and Year-on-Year Growth, in %, by Sub-Region, 2019

7.2. UAE

  • Payment Users, Digital Wallet Awareness, Ownership & Usage, in % of Online February 2019
  • Security Concerns Regarding Digital Wallets, in % of Online Payment Users, February 2019
  • Attitudes to Contactless Payments During COVID-19 Outbreak, in %, April 2020

7.3. Israel

  • Share of Respondents Who Are Using Less Cash Since Adopting Mobile Payment Apps, in %, 2019
  • Products and Services Paid for via Mobile Apps, in % of Respondents, 2018 & 2019

7.4. Egypt

  • Number of Mobile Wallet Accounts, in millions, Year-On-Year Growth Rate, in %, Unique Users, in millions, and Breakdown of Users by Gender and Age Group, in %, February 2019

7.5. Kenya

  • Mobile Payment Statistics, incl. Number of Transactions, in Millions, Value of Transactions, in KES Billion, Number of Accounts, in Millions, and Number of Agents, in Thousands, 2014 – 2019 & Q1 2020
  • Financial Account Penetration, by Type, in % of Adults, 2019
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