Global B2C E-Commerce Delivery 2018 code:1409

Global B2C E-Commerce Delivery 2018
OVERVIEW
TABLE OF CONTENTS
COMPANIES MENTIONED
Countries Covered: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, India, Indonesia, Italy, Japan, Malaysia, Mexico, Morocco, Netherlands, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Ukraine, Vietnam
Pages: 137
Publication Date: 14/12/2018
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Questions Covered in the report:
  • What are the major trends in B2C E-Commerce delivery worldwide?
  • How do preferences about B2C E-Commerce delivery options vary among global region?
  • What is the attitude of online shoppers to paying extra for faster delivery?
  • How important is free delivery to online shoppers in different countries?
  • How important is delivery to global online shoppers?

Key findings:

Alternative delivery methods are on the rise in global B2C E-Commerce.

Post-purchase experience is becoming even more important than the shopping experience.

The post-purchase shopping experience is becoming an increasingly important aspect of B2C E-Commerce around the world. With the spreading Internet and expansion of online shopping, consumers have become more demanding to service aspects, especially quality and timeliness of the delivery. Many online shoppers share their shipping experience in online reviews; though these reviews consumers consider delivery when researching a product. Furthermore, the report by yStats.com reveals that late delivery, expensive shipping, tracking inaccuracies, confusing return policies, and lost or incorrect items were among the top reasons for the dissatisfaction of US consumers with online shopping in 2017.

Emerging shipping options experience a steady growth.

In an effort to satisfy growing consumer service expectations, logistics professionals are implementing alternative delivery options, as yStats.com’s research shows. Over two-thirds of online shoppers have already used click-and-collect services, in order to avoid delivery charges and to receive the product faster. Many logistic professional worldwide plan to offer “Delivery service picks up parcels at a consolidation point” in other words, the last-mile delivery service will pick-up parcels at a consolidation point. Other innovations being considered are deliveries by store staff by car, bike or foot and “Crowdsourcing”, which means a process when a driver network selects a specific delivery order. Moreover, implementation of autonomous shipping options, such as driverless ground vehicles, drones or droids, are expected to grow rapidly in the next decade.

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1. Management Summary

2. Global Developments

  • Overview of B2C E-Commerce Delivery, December 2018
  • Shipping Options Desired by Online Shoppers and Offered by Retailers, in %, February 2017
  • Emerging Shipping Technologies that Consumers Expect to Use, in % of Online Shoppers, by Generation Z and Average Consumer, February 2017
  • Emerging Shipping Options Offered and Plan to Offer by 2028, in % of Logistics Professionals, 2017
  • Share of Online Shoppers Who Have Used Click & Collect, in %, June 2018
  • Top 3 Reasons for Using Click & Collect, in % of Online Shoppers Who Have Used Click & Collect, June 2018
  • Top 5 Reasons for Cross-Border Online Shopping, incl. Delivery-Related, in % of Cross-Border Online Shoppers, May 2018
  • Main Concerns Related to Cross-Border E-Commerce, incl. Delivery-Related, in % of Businesses, 2017e
  • Breakdown of the Latest Cross-Border Online Purchases by Parcel Weight in Kg, in % of Cross-Border Online Shoppers, 2016 & 2017
  • Breakdown of the Latest Cross-Border Online Purchase by Shipping Cost in EUR, in % of Cross-Border Online Shoppers, 2016 & 2017

3. Asia-Pacific

3.1. Regional

  • Share of Logistics Companies Expecting to Provide Same-Day Delivery, in %, 2023f
  • Number of E-Commerce Deliveries per Day, in Thousands, 2015 & 2018e
  • Barriers to Online Shopping, incl. Delivery-Related, in % of Respondents in Southeast Asia, 2017

3.2. Advanced Markets

3.2.1. Japan

  • Methods of Receiving a Purchase in E-Commerce, in % of Online Shoppers, 2018e
  • Most Important Delivery Options, in % of Online Shoppers, June 2017

3.2.2. South Korea

  • Problems Encountered When Shopping Online, incl. Delivery-Related, in % of Online Shoppers, 2017
  • Share of Cross-Border Online Shoppers Who Used Parcel Tracking Services, in % of Cross-Border Online Shoppers Who Had Been Offered Parcel Tracking, 2017
  • Overview of Delivery Options Offered by the Top 2 E-Commerce Players, April 2018

3.2.3. Australia

  • Factors Encouraging Online Shoppers to Shop More, incl. Delivery-Related, in % of Online Shoppers, Q3 2017
  • Online Shopper Behavior Related to Delivery, in % of Online Shoppers, February 2017
  • Delivery Options Demanded by Online Shoppers, in % of Online Shoppers, February 2017

3.2.4. Singapore

  • Delivery Methods and Costs of 3 Major Players by the Number of Unique Visitors, March 2018

3.3. Emerging Markets

3.3.1. China

  • Number of Express Delivery Parcels, in billions, and Year-on-Year Change, in %, 2013 – 2017
  • Reasons to Buy Products Outside Intended Purchases When Shopping Online, incl. Delivery-Related, in % of Urban Middle-Class Internet Users, January 2017
  • Problems Encountered When Shopping Online During a Peak Shopping Period of Sales Event, incl. Delivery-Related, in % of Online Shoppers, March 2017
  • Share of Online Shoppers Who Are Aware and Who Used Click & Collect, in %, March 2017

3.3.2. India

  • E-Commerce Logistics Market Size, in USD billion, and Average Logistics Cost, in % of Net Merchandise Value, 2015 & 2020f
  • Breakdown of E-Commerce Logistics Market by Logistics Service Provider Types, in %, 2018e
  • Breakdown of Daily E-Commerce Shipments by Metro & Tier-1 and Tier-2 & Beyond, in millions, 2016 & 2020f

3.3.3. Indonesia

  • Overview of Shipping Features Offered to Selected Major E-Commerce Websites, incl. Free Shipping and Order Tracking, November 2017
  • Overview of Estimated Delivery Times of Selected Third-Party Delivery Services for Deliveries from Jakarta to Surabaya, in Days, November 2017

3.3.4. Thailand

  • Reasons to Choose an E-Commerce Website to Purchase From, incl. Delivery-Related, in % of Online Shoppers, June 2017

3.3.5. Vietnam

  • Breakdown of Forms of Delivery Services Used by E-Commerce Companies, in % of E-Commerce Companies, 2016 & 2017
  • Reasons to Shop and Not to Shop Online, incl. Delivery-Related, in % of Online Shoppers and Internet Users Who Do Not Shop Online, 2017
  • Reasons for Cancelling an Online Order, in % of Online Shoppers, 2016 & 2017

3.3.6. Malaysia

  • Delivery Methods Used for Online Purchases, in % of Online Shoppers, February 2017
  • Major Concerns of Online Shoppers, in % of Online Shoppers, Q3 2017

4. Europe

4.1. Regional

  • Delivery Locations Preferred in E-Commerce, in % of Online Shoppers, July 2017
  • Delivery/Return Options that Would Encourage Online Shoppers to Buy from an Online Retailer, in % of Online Shoppers, June 2017
  • Online Shoppers Who Experienced a Delivery That Was Longer Than Initially Indicated, by Selected Countries, in % of Online Shoppers, 2017
  • Top 5 Reasons for Cross-Border Online Shopping, incl. Delivery-Related, in % of Cross-Border Online Shoppers in Europe, July 2017
  • Top 5 Considerations When Purchasing Cross-Border, incl. Delivery-Related, in % of Cross-Border Online Shoppers, Q3 2017
  • Breakdown of Maximum Acceptable Delivery Times, in % of Online Shoppers, by Belgium, Germany, France, Italy, the Netherlands, the Nordics, Poland, Spain and the UK, June 2018

4.2. Advanced Markets

4.2.1. UK

  • Breakdown of Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, June 2018
  • Delivery-Related Factors Increasing the Likelihood of Shopping with an Online Retailer, in % of Online Shoppers, May 2017
  • Breakdown of Expected Threshold to Qualify for Free Delivery, in %, May 2017
  • Top 5 Reasons for Cross-Border Online Shopping, incl. Delivery-Related, in % of Cross-Border Online Shoppers in UK, July 2017

4.2.2. Germany

  • Breakdown of Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, June 2018
  • Logistic Services Providers Used by Online Shops, in % of Online Shops, 2017e
  • Problems Encountered with Online Purchases, in % of Online Shoppers, Q1 2017
  • Fastest Possible Delivery Time Offered by Online Shops, in Days, in % of Online Shops, 2016 & 2017
  • Number of Amazon Lockers, in Units, 2017 & August 2018e

4.2.3. France

  • Delivery Methods Used in E-Commerce, in % of Online Shoppers, 2017
  • Subscription Delivery Services Used, in % of Online Shoppers, 2017

4.2.4. Italy

  • Delivery Destinations Preferred in E-Commerce, in % of Online Shoppers, June 2017
  • Breakdown of the Delivery Operators Used in E-Commerce, in %, 2017

4.2.5. Netherlands

  • Breakdown of Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, June 2018

4.2.6. Spain

  • Delivery Destinations Preferred in E-Commerce, in % of Online Shoppers, June 2017
  • Important Factors When Choosing an Online Store, incl. Delivery-Related, in % of Internet Users, June 2018

4.2.7. Belgium

  • Breakdown of Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, April 2018
  • Delivery-Related Barriers to Online Shopping, in % of Online Shoppers, Q2 2017

4.2.8. Sweden

  • Delivery-Related Factors That Are Important When Shopping Online, in % of Online Shoppers, Q2 2017
  • Breakdown of Maximum Expected Delivery Time, in % of Online Shoppers, Q2 2017

4.2.9. Switzerland

  • Top 5 Reasons for Shopping Online, incl. Delivery-Related, in % of Online Shoppers, 2017

4.2.10. Denmark

  • Delivery-Related Factors That Are Important When Shopping Online, in % of Online Shoppers, 2017

4.2.11. Finland

  • Delivery-Related Factors That Are Important When Shopping Online, in % of Online Shoppers, 2017

4.2.12. Austria

  • Top 5 Problems When Shopping Online, incl. Delivery-Related, in % of Online Shoppers, November 2017

4.3. Emerging Markets

4.3.1. Russia

  • Breakdown of E-Commerce and Direct Selling Orders, by Shipping Methods, in %, 2017
  • Share of Online Purchases of Goods Delivered by Russian Post, in %, 2014 – 2017
  • Breakdown of Delivery Methods Used When Buying from Russian Online Stores, in % of Online Shoppers, by Location Type, October 2017
  • Main Barriers to Cross-Border Online Shopping, incl. Delivery-Related, in % of Online Shoppers Who Did Not Shop Cross-Border, 2016 & 2017

4.3.2. Poland

  • Delivery Methods Used in E-Commerce, in % of Online Shoppers, April 2018
  • Courier Services Used For Delivery in E-Commerce, in % of Online Shoppers, April 2017 & April 2018
  • Breakdown of Maximum Acceptable Delivery Time, in % of Online Shoppers, June 2018

4.3.3. Turkey

  • Breakdown of Delivery Operators Preferred in E-Commerce, in % of Orders, 2017
  • Barriers to Online Shopping, incl. Delivery-Related, in % of Individuals, 2017

4.3.4. Portugal

  • Delivery/Return Options that Would Encourage Online Shoppers to Buy from an Online Retailer, in % of Online Shoppers, June 2017

4.3.5. Czech Republic

  • Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, June 2017
  • Delivery/Return Options that Would Encourage Online Shoppers to Buy from an Online Retailer, in % of Online Shoppers, June 2017

4.3.6. Ukraine

  • Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, April 2018

5. North America

5.1. USA

  • Delivery Methods Used in Online Shopping, in % of Online Shoppers, by Age Group and Total, May 2018
  • Delivery Options Used in E-Commerce, in % of Online Shoppers, February 2017 & 2018
  • Breakdown of Minimum Order Value Expectations to Receive Free Shipping, in % of Online Shoppers, December 2017
  • Delivery-Related Reasons When Choosing Where to Shop Online, in % of Online Shoppers, May 2018
  • Problems Occurred With Delivery When Purchasing Online, in % of Online Shoppers, February 2017 & 2018
  • Breakdown of Maximum Delivery Time That is Acceptable in Order to Receive Free Shipping from Amazon, in % of Amazon Prime and Non-Prime Members, November 2017
  • Top 5 Drivers for Cross-Border Online Shopping, incl. Delivery-Related, in % of Cross-Border Online Shoppers in USA, May 2018
  • Top 3 Reasons for Shopping Cart Abandonment in Cross-Border Online Shopping, incl. Delivery-Related, in % of Cross-Border Online Shoppers in the USA, May 2018

5.2. Canada

  • Top Reasons for Abandoned Shopping Carts, in % of Online Shoppers who Abandoned Their Shopping Carts, January 2018
  • Reasons for Preferring to Shop from Canadian Websites Rather Than Cross-Border, incl. Delivery-Related, in % of Online Shoppers in Canada, March 2017

6. Latin America

6.1. Brazil

  • Share of Online Purchases Made With Free Shipping, by Market Average and Top 10 Online Retailers, in %, Q2 2016 – Q2 2018
  • Logistics Services Used, in % of Online Retailers, 2015 & 2017e
  • Top 10 Factors Influencing Where to Make an Online Purchase, incl. Delivery-Related, in % of Online Shoppers, May 2018

6.2. Argentina

  • Breakdown of Delivery Methods Used in E-Commerce, in % Deliveries, 2016 & 2017
  • Breakdown of E-Commerce Shipments, by Delivery Time, in %, 2016 & 2017

6.3. Mexico

  • Actions Taken by Online Shoppers to Qualify for Free Shipping, in % of Online Shoppers, Q3 2017
  • Top Drivers for Cross-Border Online Purchases, incl. Delivery-Related, in % of Cross-Border Online Shoppers in Mexico, 2016 & 2017

6.4. Columbia

  • Top Reasons for Not Shopping Online, incl. Delivery-Related, in % of Internet Users Who Do Not Shop Online, 2017

7. Middle East and Africa

7.1. UAE

  • Retailers’ Perceptions of Customers’ Attitude to E-Commerce Delivery, in % of Respondents, October 2017

7.2. Saudi Arabia

  • Problems Most Commonly Encountered by E-Commerce Merchants, in % of Surveyed E-Commerce Merchants, June 2017
  • Delivery Problems Encountered by E-Commerce Merchants, in % of E-Commerce Merchants Who Face Problems with Delivery, June 2017
  • Most Common Customer Complaints According to E-Commerce Merchants, in % of Surveyed E-Commerce Merchants, June 2017

7.3. South Africa

  • Breakdown of Factors that Would Encourage to Shop Online More, in % of Online Shoppers, August 2017
  • Breakdown of Delivery Speed and Delivery Cost in Latest Online Purchase, in % of Online Shoppers, August 2017

7.4. Morocco

  • Top 5 Drivers for Shopping Online, incl. Delivery-Related, in % of Online Shoppers, 2017
  • Problems Encountered When Shopping Online, incl. Delivery-Related, in % of Online Shoppers, 2017
Read More
  • 11street Co. Ltd.
  • Amazon.inc
  • Aras Kargo A.S.
  • BRT S.p.A.
  • DHL Worldwide Express
  • DPD GeoPost Deutschland GmbH
  • Deutsche Post AG
  • Gmarket Co Ltd
  • Hermes Group Ltd.
  • JNE Enterprises Inc.
  • Lazada Group SA
  • MNG Holding Co. Inc.
  • UPS International Inc.
  • Yurtici Kargo
Read More

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