1. Management Summary

2. Global Developments

• Overview of Online Payment Fraud Trends, May 2019
• Online Payment Fraud Losses, in USD billion, 2018e & 2023f
• Breakdown of Feelings Consumers Have Towards Card Transaction Declines in Online Shopping, in % of Online Shoppers, by Frequency of Online Shopping, July 2018
• Breakdown of Most Important Factors in Consumers’ Online Experience, in % of Consumers, 2018
• Share of Consumers Who Have More Confidence in a Business That Uses Physical Biometrics for Online Security, in %, 2018
• Share of Respondents Who Would be Willing to Use Fingerprint or Other Biometric to Secure Their Payment Details, in %, 2018
• Number of Remote Mobile Biometric Transactions, in billions, and Their Share of Total In-Store and Remote Transactions Authenticated via Mobile Biometrics, in %, 2018 & 2023f
• Breakdown of The Perceived Level of Security of Blockchain Solutions Compared to Conventional IT Solutions, in % of Senior Executives, March 2019
• Top 10 Blockchain Use Cases, in % of Senior Executives, 2018
• Spending on Fraud Management Solutions, 2017 & 2023f

3. Europe

3.1. Regional

• Overview of Strong Customer Authentication Requirements Under PSD2, April 2019
• Overview of The Strong Customer Authentication Perceptions by Industry Participants, June 2019
• E-Commerce Merchants’ Readiness to Support Strong Customer Authentication, in %, November 2018
• Levels of Awareness and Preparation of E-Commerce Merchants to Strong Customer Authentication Requirements, by SMEs and Large Businesses, June 2019
• Share of Consumers Who Are Unaware of the Strong Customer Authentication Requirements for Online Purchases, in %, June 2019
• Share of Consumers Who Prefer One-time Passcodes for Authentication, Compared to Fingerprint Recognition, in %, June 2019
• Barriers to Buying Online, in % of Online Shoppers, July 2018
• Attitudes to Security of Online Shopping, incl. Payment-Related, in % of Online Shoppers, by Austria, Germany and the UK, April 2018

3.2. UK

• E-Commerce Fraud Loss on UK-Issued Cards, in GBP million, and Share of Total Card Purchase Fraud Loss, in %, 2013 – 2018
• Top 10 Reasons for Shopping Cart Abandonment, in % of Online Shoppers, 2018e
• Breakdown of Consumers’ Perception of Whether They Currently Undergo Enough Security Checks When Making an Online Payment, in % of Consumers, 2018
• Breakdown of the Preferred Way of Receiving a One-time Passcode to Verify a Payment Transaction, in % of Consumers, 2018
• Share of Cross-Border E-Commerce Orders Rejected by UK Merchants Due to Suspected Fraud, in % of UK Merchants, 2018

3.3. Germany

• Share of E-Commerce Merchants Who Faced Fraud or Fraud Attempts in Their Online Shops, in %, 2018
• Perceived Development of Fraud and Fraud Attempts Over the Past Year, in % of E-Commerce Merchants, 2018
• Types of Fraud and Fraud Attempts Faced by E-Commerce Merchants in Their Online Stores, in % of E-Commerce Merchants, 2018
• Measures Taken by E-Commerce Merchants to Prevent Fraud in Their Online Stores, in % of E-Commerce Merchants, 2018
• Breakdown of Usage of 3D Secure for Credit Card Payments, in % of E-Commerce Sellers, 2017 – 2019
• Breakdown of the Perceived Change in Shopping Cart Abandonment Rates After Choosing Credit Card Payment as a Result of 3D Secure,  in % of E-Commerce Sellers Using 3D Secure, 2019
• Breakdown of Importance of Payment Topics in Merchants’ Payment Strategy Until 2020, in % of E-Commerce Merchants, 2018
• Breakdown of Attitude to Paying by Invoice, in % of Online Shoppers, April 2018
• Most Trusted Mobile Payment Providers, in % of Consumers, August 2018

3.4. France

• Top 5 Services and Obligations of E-Commerce Merchants in 2019 According to Online Shoppers, in % of Online Shoppers, December 2018
• Preferred Biometric Authentication Methods in E-Commerce, in % of Online Shoppers, 2019
• Breakdown of Main Barriers That Make Consumers Hesitant to Purchase Online, in %, by Total Population and Online Shoppers, June 2018
• Share of 3D Secure Payments, in % of Online Card Payments, April 2011 – April 2018
• Breakdown of Attitudes Towards Mobile Payments, in % of Internet Users, February 2018

3.5. Spain

• Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2018

3.6. Italy

• Fraudulent Transactions’ Share of E-Commerce Sales, in %, 2017

3.7. Austria

• Share of Online Shoppers Who Fell Victim to Internet Fraud, in %, and Type of Fraud Experienced, in %, November 2018
• Factors Taken into Account by Online Shoppers in Order to Avoid Fraud, in % of Online Shoppers, November 2018
• Share of Online Shoppers Who Experienced Internet Fraud, in %, and Type of Fraud Experienced, in %, December 2018

3.8. Switzerland

• Share of E-Commerce Merchants Who Faced Fraud or Fraud Attempts in Their Online Shops, in %, 2018
• Perceived Development of Fraud and Fraud Attempts Over the Past Year, in % of E-Commerce Merchants, 2018
• Types of Fraud and Fraud Attempts Faced by E-Commerce Merchants in Their Online Stores, in % of E-Commerce Merchants, 2018
• Measures Taken by E-Commerce Merchants to Prevent Fraud in Their Online Stores, in % of E-Commerce Merchants, 2018