Asia-Pacific B2C E-Commerce Delivery 2015 code:1234

Asia-Pacific B2C E-Commerce Delivery 2015
OVERVIEW
TABLE OF CONTENTS
COMPANIES MENTIONED
Countries Covered: Australia, China, India, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Pages: 65
Publication Date: 02/11/2015
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Questions Covered in the report:
  • What are the major trends in B2C E-Commerce delivery in Asia-Pacific?
  • How important is free delivery to online shoppers in Asia-Pacific?
  • What is the attitude of online shoppers in this region to paying extra for faster delivery?
  • How is competition around B2C E-Commerce delivery evolving in major counties of this region?

Key Findings:

Online shoppers in Asia-Pacific value free shipping

In the fast growing B2C E-Commerce market in Asia-Pacific, close to half of online shoppers admitted in a survey last year they would buy more items from an online store in order to qualify for free shipping. In Japan, a medium-high double-digit share of online shoppers were willing to wait longer for free delivery and in Singapore more than two thirds of online shoppers believed free shipping to be a critical factor in their purchase decision.

Furthermore, the report by yStats.com reveals that delivery speed also matters. In China, the region’s largest market, online shoppers put delivery speed over delivery costs in a ranking of main considerations when buying online. In South Korea, approximately a quarter of online shoppers complained about slow delivery after purchase last year, while in Vietnam this share was above 50%. Moreover, India ranked the highest worldwide in terms of online shoppers willing to pay extra for faster shipping, as of early 2015.

Online retailers across Asia-Pacific are making efforts to offer faster and more convenient delivery options, according to yStats.com’s findings. In Japan, for example, over one-fifth of online shoppers already used same day delivery by the start of 2015 and a further one-third expressed willingness to use it in the future. The country’s largest E-Commerce platform operator, Rakuten, cooperated with delivery providers and store operators to offer pick-up service from stores and delivery stations. Chinese E-Commerce giants JD.com and Alibaba are both expanding their capabilities to cover larger areas of the country with same day delivery service.

 

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1. Management Summary

2. Global Developments

  • Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014
  • Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014
  • Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected Countries, in %, Q1 2015 & Q4 2014
  • Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4 2014
  • Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online Retailers, in % of Online Shoppers, by Selected Countries, November 2014
  • Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions, October 2014
  • Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014
  • Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %, November 2014
  • Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014

3. Asia-Pacific Regional

  • Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia (Total), October 2014

4. China

  • Overview of B2C E-Commerce Delivery, September 2015
  • Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014
  • Interest in Omnichannel Services, incl. Delivery, in % of Online Shoppers, 2014
  • Overview of Delivery Methods Offered by Top 5 B2C E-Commerce Companies by Market Share, October 2015

5. Japan

  • Overview of B2C E-Commerce Delivery, October 2015
  • Share of Online Shoppers Believing that Delivery Speed is Important, Compared to Global Average, in %, November 2014
  • Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014
  • Breakdown of Usage of Same Day Delivery, in % of Online Shoppers, By Age and Gender, January 2015

6. South Korea

  • Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
  • Delivery Services Most Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, November 2014

7. Australia

  • Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015

8. Taiwan

  • Overview of B2C E-Commerce Delivery, October 2015

9. India

  • Overview of B2C E-Commerce Delivery, September 2015
  • Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015

10. New Zealand

  • Reasons for Not Buying from Overseas Retailers, incl. Delivery, in % of Online Shoppers, August 2015

11. Singapore

  • Share of Online Shoppers Who Believe that Free Shipping is Critical in Online Purchase Decision, in %, October 2014

12. Indonesia

  • Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014
  • Criteria for Choosing an E-Commerce Website, incl. “Safe Transactions and Delivery”, in % of Online Shoppers, 2014

13. Malaysia

  • Reasons for Not Purchasing or Ordering Goods and Services Online, incl. Delivery, in % of Internet Users Who Do Not Purchase Online, 2013

14. Thailand

  • Delivery Methods Used in Online Shopping, in % of Online Shoppers, May 2015

15. Philippines

  • Overview of B2C E-Commerce Delivery, August 2015

16. Vietnam

  • Complaints Received by E-Commerce Websites, incl. Delivery, in % of E-Commerce Websites, 2014

17. Pakistan

  • Overview of B2C E-Commerce Delivery, September 2015
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  • 7-Eleven
  • Amazon
  • Blue Dart
  • Cashcashpinoy.com
  • DHL
  • Delhivery
  • Ecom Express
  • Ensogo
  • FedEx
  • Flipkart
  • India Post
  • Japan Post
  • Jd.com
  • Kaymu.pk
  • Kintetsu World Express
  • Lazada.com
  • Momo Shop
  • Rakuten
  • SF Express
  • Snapdeal
  • Symbios
  • Yamato
  • Yuda
  • Yuntong
  • ZJS Express
  • Zalora
Read More

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