Expand all FAQ Contract all FAQ
About Us

What does yStats.com do?

Founded in 2005, yStats.com is one of the world’s leading secondary market research organizations. We are committed to delivering the most up-to-date and objective data to sector-leading companies worldwide.

Our market reports focus predominantly on B2C E-Commerce and Online Payment, but further cover a broad range of related topics including M-Commerce, Cross-Border E-Commerce, E-Commerce Delivery, Online Gaming and many others. In addition to our wide selection of market reports, we also offer custom market research services.

Where is yStats.com located?

yStats.com is headquartered in Hamburg, Germany.

Why use yStats.com?

yStats.com can be your provider of the most current B2C E-Commerce data. Whether you seek country-specific, topic-specific, regional or global information, we ensure through secondary market research maximum objectivity for all data obtained. As a result, you gain a precise and unbiased impression of the market situation. With our boardroom-ready PowerPoint presentations you save time and money.

What is secondary market research?

Secondary research is information gathered from previously published sources. Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all data obtained. As a result, companies gain a precise and unbiased impression of the market situation.

Does yStats.com also provide primary market research?

We do not provide any primary market research services, such as surveys, or publish data of our own. All the information in our reports is solely based on a multitude of reputable sources, both local and international, with cross-referencing included.

Does yStats.com provide consulting services?

No, we do not provide consulting services in any form.

Which countries does yStats.com cover?

Our products cover all regions worldwide. Our reports include information about more than 100 countries globally. We offer global, regional and country reports and worldwide coverage with custom research.

How can I contact yStats.com?

For general inquiries, questions about our products and services, information about potential business relationships, or information about becoming a possible reseller, we can be contacted through multiple channels. We are also available through our Contact Form available on our homepage.

General Contact Information:

yStats.com GmbH & Co.  KG
Behringstraße 28a
22765 Hamburg
Phone: +49 (0)40 39 90 68 50
Fax: +49 (0)40 39 90 68 51
email: info@ystats.com

Is yStats.com on social media?

You can follow yStats.com on the following major social media networks: LinkedIn, Twitter, Facebook, and Google+. We also have SlideShare and Scribd accounts.

Our Products

What types of Products does yStats.com offer?

yStats.com offers individual market reports and full access subscriptions (varying in number of possible seats allocated and duration of subscription) to current and future published reports. The currently available reports can be found in the Market Reports section of our website. The list of soon-to-be-published reports can be found in the Upcoming Reports Section on our homepage. For a more extensive list of upcoming reports, please contact us directly. For more information about our full access subscription, please see our Full Access Subscription page. Apart from market reports and subscription, yStats.com also offers custom research services.

What is your research methodology?

Our reports are exclusively based on secondary market research. Our researchers derive information and data from a variety of previously published, reliable sources and compile the data into understandable and easy-to-use formats. To learn more about our methodology, please see our methodology page.

From which sources is information for reports derived?

Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all data obtained.

Is information in the reports comparable across countries?

Due to the fact that information included in the market reports is derived from different sources which might rely on different definitions, some information might not be comparable across countries.

What are the report format options?

Our reports are published in PDF and PowerPoint formats. PowerPoints are ready-to-use for boardroom presentations, but also easily editable to suit your business needs!

Does yStats.com offer reports in other languages?

All of our reports are published in English at this time.

How can I find the most relevant report?

There are multiple ways to find the most relevant report for your research needs. In the Market Reports section of our website, you can filter reports by geography, date of publication, topic, type of report, and price. You can also search for reports directly on our homepage via keywords. Our interactive E-Commerce World Map also provides suggestions for reports pertaining to the country of your interest. Simply click on a country for more information. You can also contact us directly describing your research needs and we will help you find the appropriate report that satisfies them.

How do I know which license to choose when purchasing individual reports?

When purchasing individual reports, you must select the appropriate license.

A Single User License: allows one user to access the downloaded report.

A Site License: allows up to ten (10) users of a company within a specified geographic area (i.e country) to access the downloaded report.

A Global Site License: allows up to ten (10) user of a company worldwide to access the downloaded report. Please choose the appropriate license with care, as all purchase are subject to our Terms & Conditions.

Can I purchase only selected parts of a report?

Unfortunately, our market reports are only sold as a whole. Please note that for the majority of global reports we also have regional editions available, while among B2C E-Commerce market reports we also have country reports.

Is there an overlap between country, regional and global reports on the same topic?

A country report contains the most comprehensive information about B2C E-Commerce market in this country. Parts of country reports are contained in regional and sub-regional B2C E-Commerce market reports, to give an overview of the whole region, while covering additional countries. Global B2C E-Commerce market reports contain parts of regional reports. Similarly, global reports on a particular topic (e.g. Online Gaming, Cross-Border E-Commerce, etc.) contain parts for regional reports on this topic plus additional regions to ensure a global coverage. The table of contents for each report will give you a comprehensive and detailed overview of information included in the report. If you are still not sure, please do not hesitate to contact us with any questions you may have.

Which countries/regions are covered in a report?

The full list of regions and countries contained within a specified report is displayed in the brief description of each report in our online shop. Each report’s Table of Contents clearly outlines the exact content included about each country contained within the report. To view the Table of Contents, click on “View Report Details” and then go to the “Table of Contents” tab.

How can I find out about the exact content contained within a report before purchasing?

We are very transparent about the content of our reports. Each report in our online shop has detailed description, including countries and regions covered, questions answered in the report and key findings, found by clicking on “View Report Details” button. To reveal the full list of contents with detailed description of information included on each chart, click on the “Table of Contents” tab. Should you have any questions about the content of the report, please do not hesitate to contact us.

I would like to see a sample of a report. Where can I find it?

Free sample charts from each report can be downloaded from each report page or viewed in the product brochure, a link to which is available on the right-hand side of the report page. In order to download the samples, please make sure you register for a My yStats Account. All product brochures, however, can be viewed without registration. Moreover, to get an idea what our reports look like you can download a standard Free Full Report from our online shop.


Does yStats.com offer any free reports?

Want to view a full report? We have a standard Free Full Report available for download.

Note: to download the standard Free Full Report, you must go through the standard registration & purchasing process. You will not be charged, and upon completion of all steps the report will be available for download.

Can I view a full report for free?

You can download our standard Free Full Report from the online shop. The standard Free Full Report provides some insights into B2C E-Commerce and online payment markets worldwide and at the same time gives you an idea of what our reports look like. To download the standard Free Full Report you must go through the standard registration and checkout process, but you will not be required to make any payment. Upon completion of all steps the report will be available for download from your My yStats account.

Can I get some report-specific content for free?

On our website you can find some content from our reports for free. For each report we publish sample charts, key findings, infographics and a blog post.  For key findings, please open “view report details” in the market reports section. For press releases, infographics and blog posts, please visit our Media section.

For other free content, please see our media section. Moreover, our E-Commerce World Map can be used free of charge to obtain insights into various E-Commerce markets around the globe. You can also download our standard Free Full Report from the Online Shop. To stay up-to-date with trends in global B2C E-Commerce and online payments and be among the first ones to view contents from our most recent reports, you can subscribe to our weekly Newsletter by clicking on “Subscribe” in the right upper corner of the page.

When will an update of a particular report be published?

In general, our market reports are published on an annual basis. Online Payment reports are updated on a semiannual basis. Please consult the “Upcoming Reports” section on our homepage to view the list of the next several reports. We have a publication schedule that we adhere to, so if you’d like to know about a specific report, please contact us.

Do you offer subscriptions to reports?

Yes, we do have a number of subscription options called “Full Access”. Some leading international enterprises subscribe to our reports to get the most comprehensive insight into B2C E-Commerce and online payment markets worldwide contained in our market reports collection and ensure cost efficiency. There are several Full Access subscription options varying in number of possible seats allocated and duration of subscription. For more information on our various Full Access Subscription offers, see our Full Access Subscription page and contact us.

Why choose Full Access subscription?

Full Access subscribers gain access to all B2C E-Commerce and online payment reports in our collection, plus access to all new reports published within the duration of their subscription. They benefit from immediate access to global coverage, as well as a number of exclusive services. Full Access clients are able to choose the subscription duration and Full Access license type (number of seats worldwide) that best suits their needs. Full access is a cost-effective solution for companies with wide research needs, with subscription prices having a great advantage over the purchase of single reports. For more information on our various Full Access Subscription offers, see our Full Access Subscription page and contact us.

What services can Full Access members take advantage of?

We help our Full Access clients to take full advantage of their subscriptions. We provide the necessary help in navigating through our reports collection to help find the relevant product. Should the subscribers have any questions about the content of the report, it is forwarded directly to the researchers who compiled the report to ensure prompt and precise answer. Our Full Access clients stay up-to-date with B2C E-Commerce and online payment topics with our Management Summary letters, sent out after each new report is published. Moreover, we regularly visit our Full Access clients to keep up-to-date with their research needs. Additional Full Access benefits that Full Access clients enjoy are exclusive quarterly and year-in-review reports, highlighting the key information from our reports selected for each client individually, to name a few.

Our Services

I need more information about a particular topic. Do you offer further products or services?

Apart from market reports, we also offer Custom Research. With our Custom Research solutions, you receive research tailored to your needs, answering your specific questions. The Custom Research types include In-Depth Industry Research, Competitive Intelligence and Company Profiles, Corporate Customer Identification in international markets, Investor Snapshots and Country Fact Sheets. Please see our Custom Research page for more details.

I still need help finding the right report – do you offer additional personal search?

We know that searching for the right report can be difficult and time consuming. yStats.com offers services in which our researchers who prepare the reports can point you to the appropriate report to suit your needs. If you want to take advantage of this free service, please contact us here or feel free to call us at: +49- (0)40- 39 90 68 50.

Do you offer a newsletter?

Yes, we offer a weekly newsletters with insights into B2C E-Commerce and online payment topics worldwide and an update on our latest researches. To subscribe, click on the “Subscribe” line in the right upper corner of our homepage page and fill out the drop-down form. You will not be bothered with advertisements and you will have an option to unsubscribe at anytime.

What is a CVV number / Where is it located?

The CVV Number (“Card Verification Value”) on your credit card or debit card is a 3-4 digit number on located (for most cards) on the backside of your credit or debit card. This is NOT your secret PIN (Personal Identification Number).

Ordering & Delivery

How do I order a report?

Our reports can be purchased most easily through our Online Shop, but are also available for purchase offline.

To purchase a report from our Online Shop:

First choose the relevant report and appropriate license and click “Add to Cart”. Then, click on the “View Cart” button or on the shopping cart symbol in the upper-right corner of the page. Please check your order, and then proceed to checkout, where you will be prompted to create an account or input log in details (if already registered). Review your billing details and make any necessary changes and then click on “Proceed”, where you may choose your method of payment. After this step, click on “Place Order”. Once your online payment has been completed, you will be able to click on “Download”, which will take you to your “my yStats” account, from where your report will be available as a PDF and PPT for download.

Note: your Invoice and confirmation of completed order will come in separate emails to the email address entered in the billing address form.

To purchase a report via fax or email with PDF attachment:

To order a report offline, please complete and sign the “Fax Order” form, which can be located on the right-hand side of the webpage next to the report overview or in the product brochure. Send the completed and signed order form through fax or email (as a PDF attachment) as indicated on the form. An Invoice will be sent to you afterwards asking for payment via bank transfer, credit card, or PayPal. After the payment is processed successfully, you will be given the access details to the report.

Which payment methods are available?

Via our online shop, payment via credit card (Visa, MasterCard, American Express, China UnionPay) or PayPal is accepted. When purchasing offline, payment via the above-mentioned methods, in addition to direct bank transfer, are accepted.

Is the payment via yStats.com online shop secure?

All payments in our online shop are secure. The payment processing is handled by WireCard in accordance with the PCI DSS Security Standard of the PCI Standard Council. When paying with credit card, your CVV code is requested, as well as card-specific security layers if you are paying with MasterCard or Visa.

Will I get an invoice?

An invoice will be sent to you automatically via email to the email address entered in the billing details immediately after completion of payment, if you are ordering through our Online Shop. For all orders that are not placed via our Online Shop, an invoice is sent per email after the complete order form is received.

What is the price of the report in my currency?

In your shopping cart you can view the price of the added report in EUR, USD or GBP.

How long does delivery take?

All of our reports are delivered online. All reports ordered online via our Online Shop are available for download immediately following successful processing of payment. For all orders made offline, upon successful processing of payment, access details will be sent via email.

Do I have to pay tax if I purchase a report?

Customers from Germany have to pay an additional tax rate of 19%. Customers from the European Union (EU) do not have to pay tax if they enter a valid VAT Identification Number. Customers from non-EU countries do not have to pay tax. Moreover, tax has to be paid for all private purchases from the EU.

What is yStats.com’s VAT number?

yStats.com’s VAT number is DE 251661218

About our Website

Do I need to register to use the website?

No registration is necessary to browse our website. You can browse reports, view the media section, try out our E-Commerce World Map and utilize the Contact Us form without registration. We encourage your to register, however, to enjoy full functionalities of the website, such as our standard Free Full Report, Report Samples and the Online Shop. You can also subscribe to our weekly Newsletter by entering your contact details into the Subscribe form on our homepage and stay up-to-date with online retail and payment trends and published reports.

Does yStats.com offer free/common content?

You can access many of our free content offers, from infographics and key findings to press releases to our interactive E-Commerce World Map, our blog, sample report pages and our weekly newsletter all on our homepage! Please consult our Media page for more information.

What is an E-Commerce World Map?

E-Commerce world map is an exclusive feature of our website which you can use to get free insights into E-Commerce markets worldwide. You can find the map on our homepage. Click on the country of your choice to see some facts about E-Commerce in this market.

Accounts & Registration

Why register with yStats.com?

After registering, you can take full advantage of the content and functions of our website. You can purchase reports conveniently through an online shop, access the purchased reports, download a standard Free Full Report and view report samples.

What is a My yStats account?

A My yStats Account allows users to purchase, view and download the reports, and is available to registered users only. It can be accessed by entering login (email) and password in the “Log In” window. After successful login, users are redirected to their My yStats account. The details that you enter upon registration on the website are safely stored and editable through your My yStats account. To purchase products through our Online Shop, you will need to have a My yStats Account.

How can I register?

To register, simply click on the “Sign Up”  button in the upper right corner of the page and you will be redirected to the Sign Up form. Enter your details in the form and click “Join”. Users are required to agree with our Terms and Conditions in order to register. There is also an option to sign up for the weekly Newsletter directly in the registration form.

I’ve forgotten my password, how can I request a new one? / How can I change my existing password?

To reset your password, please click on “Log In” and then “Forgot your password?” In the pop-up window that appears please enter the email address that you’ve registered with, and you will receive an email with a link to reset your password.

I’m having trouble logging in – who should I contact?

Please try resetting your password or accessing the website through a browser that supports HTML 5 (Internet Explorer 10, 11, Google Chrome or Mozilla Firefox). If you still cannot access your account, please contact us at info@ystats.com or via our Contact Form and provide your contact details. We will get in touch with you to solve the problem.

My contact details have changed, how can I edit them?

You can edit your details from your My yStats account. Simply click on “Edit” in a box with your contact details displayed on the page.

I have problems viewing the website content. What should I do?

The content of our website is produced using the newest web technologies to ensure engaging and interactive capabilities. Your browser needs to support HTML 5 or a newer version in order to display this content. If you encounter problems, please try accessing the website with Internet Explorer 10 or 11, Google Chrome or Mozilla Firefox.

Can I access the website from a mobile device?

Yes, we also have a version of our website optimized for mobile phones and tablets.


What is yStats.com’s return/refund policy?

Since our reports are information-based digital products and therefore consumed upon purchase/download, we will not refund orders or accept any returns. Please read through all information about a product before purchasing. If you should have any questions about a product, please do not hesitate to contact us via our contact details as listed on our homepage. You may also contact us here.

What is yStats.com’s cancellation policy?

Similar to our return/refund policy, yStats.com will not accept the cancellation of an order once it has been placed. Once the payment is made in the online shop or the order form is filled out and signed, you agree with our Terms and Conditions and cannot cancel your order.

Forgot your Password?

We will send you and e-mail with a link to
recover your password